2019 Biennium Goals and Objectives

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Goal 1 - Enhance Customers' Experience by fostering relationships and pursuing innovations which add value.
  Objective 1.1 - Improve our customers' experience by ensuring improvement activities are driven by customer and user needs.  
  Objective 1.2 - Better connect customers with information and resources by diversifying our methods of reaching customers.  
  Objective 1.3 - Foster collaborative relationships with partner organizations to best serve the interests of our shared customers and stakeholders. 
  Objective 1.4 - Serve as an advocate for our customers and stakeholders while supporting state and federal reporting, programs, and initiatives. 
  Objective 1.5 - Work with other agencies to achieve department and division projects set forth in the Main Street Montana project.
Goal 2 - Promote the transparent and responsible management of public funds for our stakeholders by sharing accurate and timely financial information and administering relevant resources.
  Objective 2.1 - Maintain internal controls to support accurate, timely, and reliable state financial reporting.
  Objective 2.2 - Equip our customers and stakeholders with the information they need by implementing improvements which make data more accessible and promote data integrity.  
  Objective 2.3 - Serve our customers as industry experts by providing beneficial guidance, assisting with compliancy, and communicating industry best-practices. 
  Objective 2.4 - Encourage the responsible management of public funds by pursuing cost-saving improvements and initiatives.  
Goal 3 - Cultivate effective operations by improving efficiency, utilizing available resources, and maintaining a competent workforce. 
  Objective 3.1 - Retain valuable employees by encouraging growth and development, working to keep employees engaged, and pursuing competitive pay strategies. 
  Objective 3.2 - Build cohesive and effective teams by recruiting qualified individuals, incorporating team building activities, and actively managing our succession plan. 
  Objective 3.3 - Continually analyze and refine our internal controls and business processes to improve the effectiveness of the organization and gain efficiency of operations.
Goal 4 - Safeguard our stakeholders' interests by progressively managing internal controls and fortifying our preparedness planning. 
  Objective 4.1 - Proactively manage our internal control plan by assessing the control environment, conducting risk assessments, integrating control activities, and monitoring our internal control system. 
  Objective 4.2 - Support the continuity of operations by maintaining our Business Continuity & Disaster Recovery Plan and employing reliable system backup and disaster recovery strategies. 

See last biennium's 2017 Biennium Goals and Objectives.

 

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