2021 Biennium Goals and Objectives

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Goal 1 - Enhance our customers' experience by fostering relationships and pursuing innovations that add value.
  Objective 1.1 - Ensure improvement initiatives are driven by the needs of customers and stakeholders.  
  Objective 1.2 - Better connect customers with information and resources by diversifying our methods of outreach. 
  Objective 1.3 - Foster collaborative relationships with partner organizations to best serve the interests of our shared customers and stakeholders. 
  Objective 1.4 - Serve as an advocate for our customers and stakeholders while supporting state and federal initiatives, programs, and reporting. 
  Objective 1.5 - Deliver a division-wide communication plan that promotes awareness and encompasses informational needs of customers and stakeholders.
Goal 2 - Promote the transparent and responsible management of public funds by sharing accurate and timely financial information and administering relevant resources.
  Objective 2.1 - Maintain internal controls to support accurate, timely, and reliable state financial reporting.
  Objective 2.2 - Equip our customers and stakeholders with the information they need by implementing improvements that make data more accessible and promote data integrity.  
  Objective 2.3 - Serve our customers as industry experts by providing beneficial guidance, assisting with compliance, and communicating industry best practices. 
  Objective 2.4 - Encourage the responsible management of public funds by pursuing cost-saving improvements and initiatives.  
Goal 3 - Cultivate effective operations by improving efficiency, utilizing available resources, and maintaining a healthy and competent workforce. 
  Objective 3.1 - Retain valuable employees by encouraging growth and development, promoting engagement, and pursuing competitive pay strategies. 
  Objective 3.2 - Build cohesive and productive teams by recruiting qualified individuals, incorporating team-building activities, and actively managing our succession plan. 
  Objective 3.3 - Continually analyze and refine our internal controls and business processes to improve the effectiveness of the organization and gain efficiency of operations.
  Objective 3.4 - Execute an IT strategic direction and initiatives to provide secure, cost-effective, innovative, IT services that conform to industry best practices.
Goal 4 - Safeguard our stakeholders' interests by progressively managing internal controls and fortifying our preparedness planning. 
  Objective 4.1 - Proactively manage our internal control plan by assessing the control environment, conducting risk assessments, integrating control activities, and monitoring our internal control system. 
  Objective 4.2 - Support the continuity of operations by maintaining our Business Continuity and Disaster Recovery Plan and employing reliable system backup and disaster recovery strategies. 

See last biennium's 2019 Biennium Goals and Objectives.

 

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