2021 Biennium Goals and Objectives

Goal 1 - Enhance our customers' experience by fostering relationships and pursuing innovations that add value.
Objective 1.1 - Ensure improvement initiatives are driven by the needs of customers and stakeholders.
Objective 1.2 - Better connect customers with information and resources by diversifying our methods of outreach.
Objective 1.3 - Foster collaborative relationships with partner organizations to best serve the interests of our shared customers and stakeholders.
Objective 1.4 - Serve as an advocate for our customers and stakeholders while supporting state and federal initiatives, programs, and reporting.
Objective 1.5 - Deliver a division-wide communication plan that promotes awareness and encompasses informational needs of customers and stakeholders.

Goal 2 - Promote the transparent and responsible management of public funds by sharing accurate and timely financial information and administering relevant resources.
Objective 2.1 - Maintain internal controls to support accurate, timely, and reliable state financial reporting.
Objective 2.2 - Equip our customers and stakeholders with the information they need by implementing improvements that make data more accessible and promote data integrity.
Objective 2.3 - Serve our customers as industry experts by providing beneficial guidance, assisting with compliance, and communicating industry best practices.
Objective 2.4 - Encourage the responsible management of public funds by pursuing cost-saving improvements and initiatives.

Goal 3 - Cultivate effective operations by improving efficiency, utilizing available resources, and maintaining a healthy and competent workforce.
Objective 3.1 - Retain valuable employees by encouraging growth and development, promoting engagement, and pursuing competitive pay strategies.
Objective 3.2 - Build cohesive and productive teams by recruiting qualified individuals, incorporating team-building activities, and actively managing our succession plan.
Objective 3.3 - Continually analyze and refine our internal controls and business processes to improve the effectiveness of the organization and gain efficiency of operations.
Objective 3.4 - Execute an IT strategic direction and initiatives to provide secure, cost-effective, innovative, IT services that conform to industry best practices.

Goal 4 - Safeguard our stakeholders' interests by progressively managing internal controls and fortifying our preparedness planning.
Objective 4.1 - Proactively manage our internal control plan by assessing the control environment, conducting risk assessments, integrating control activities, and monitoring our internal control system.
Objective 4.2 - Support the continuity of operations by maintaining our Business Continuity and Disaster Recovery Plan and employing reliable system backup and disaster recovery strategies.